Returns & Exchanges

We want you to be completely satisfied with your Robert Welch purchase, which is why we offer a 30-day window for returns on all unused items in their original packaging. Our commitment to quality ensures a straightforward process for exchanges or full refunds to your original payment method.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack with Care

  Securely package your items in their original Robert Welch presentation boxes to prevent damage during transit, ensuring all components are included.

• 3.
  Label and Post

  Print your prepaid shipping label from the portal, affix it to your parcel, and drop it off at your nearest authorized collection point.

• 4.
  Inspection and Refund

  Once our warehouse team verifies the condition of your return, we will process your refund or exchange within 5 to 7 business days.